For all warranty claims, you MUST retain your purchase receipt. A warranty may only be claimed where proof of original purchase is presented, i.e. original purchase receipt or invoice.

We suggest you take a copy of the original purchase receipt as they tend to fade overtime & attach this to your instruction booklet & store in a safe place.

Understanding your Product Warranty

To make a warranty claim, contact our Customer Service Team, or return the defective product back to the place it was purchased where it will be replaced.

This Warranty does not cover Products purchased from any person who is not a retailer serviced by CYA Industries Inc.’s authorized distributors or purchased second hand.

Please provide the following details:

1. Date of purchase
2. Retailer name & location
3. Product name/model number
4. Confirm you have your purchase receipt
5. Detail the problem with your product

 

WARRANTY AGAINST DEFECTS

CYA Industries Inc. warrants that, in the unlikely event that this product develops any malfunction within a period of 12 months of purchase of the product used for household or domestic use due to faulty workmanship, materials or manufacture, we will either (at our discretion) repair or replace it for you.

This warranty applies for a period of 12 months for products purchased for household or domestic use from the date of purchase of the product after which time the warranty expires and has no further force of effect.

Should you experience any operating difficulties contact our Customer Service Team for advice.

Please retain your Guarantee Card and the Purchase Receipt as proof of purchase in order for your warranty entitlement to be valid. These documents must be presented in the event of making a claim under the terms of the CYA Industries Inc. Warranty Policy.

During the warranty period CYA Industries Inc. will repair or replace (at our discretion) any defective product. However, if the product includes a number of accessories, only the defective part or relevant accessory will be replaced. CYA Industries Inc. reserves the right to make minor adjustments to fix any defect instead of replacing the entire product or accessory.
Packaging, instructions, recipe books etc. will not be replaced unless faulty. A product presented for repair may be replaced by a refurbished product of the same type rather than being repaired. Refurbished parts may be used to repair the product.

In the event of a product or accessory being replaced during the warranty period, the guarantee on the replacement product or accessory will expire 12 months for household or domestic use from the original purchase date.

This warranty does not include or cover the following:

• defects caused by the product not being used in accordance with instructions;
  • defects caused by accidental damage;
  • defects caused by misuse or negligent handling of the product; 
• defects caused by the product not being maintained or cleaned according to instructions; 
• defects caused by being tampered with by unauthorized persons;
  • defects which are normal or fair wear and tear;
  • freight or any other costs incurred in making a claim;
  • consumable items or accessories that by their nature and limited lifespan require periodic renewal (such as filters, seals, blades or related accessories (such as trays or utensils, light bulbs);
  • products serviced or modified other than by CYA Industries Inc. or an authorized CYA Industries Inc. service center;
  • use of the product with other accessories, attachments, product supplies, parts or devices that do not conform to CYA Industries Inc. specifications;
  • exposure of the product to abnormally corrosive conditions;
  • any product which has its serial number or appliance plate removed or defaced;
  • To any claims made beyond 12 months from the date of purchase if the product is used in household or domestic applications.
• Products purchased from any person who is not a retailer serviced by CYA Industries Inc.’s authorized distributors or purchased second hand.

 

 

To make a Warranty Claim or request a Spare Part, please contact our Customer Service Team.