Terms, Conditions and Policies

TERMS AND CONDITIONS

TERMS OF USE

These Terms of Use (“Terms”) shall govern your access and use of the Platform and of the services therein.  The term “Platform” pertains to the website operated by CYA Industries Inc.  (“We” or "Us" or “Our”) at geappliancesph, including the mobile versions and mobile applications made available by us, if any. By continuing to access or use the Platform and/or any of the services therein, you represent that you are at least 18 years old and you have read, understood and agree, without limitation or qualification, to be bound by these Terms and our Privacy Policy.  If you do not agree to these Terms, please do not access and/or use the Platform or any of the services therein.

General

In using the Platform and the services therein, you agree to: 

  1. do so only for its intended and lawful purposes;
  2. ensure that all information or data you provide in the Platform are accurate and agree to take sole responsibility for such information and data;
  3. be responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account, whether such activity is authorized or not. You should notify us immediately if you have knowledge that or have reason for suspecting that the confidentiality of your account has been compromised or if there has been any unauthorized use thereof;
  4. not try or attempt to try to interrupt or harm the Platform, its operations, services, facilities or software in any manner;
  5. not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity; and
  6. not use or upload any material that contains, or which you have reason to suspect contains, viruses, worms, trojan horses, spyware, adware, damaging components, malicious code or harmful or disruptive components which may impair or corrupt the Platform’s data or damage or interfere with the operation of the Platform.

Registration and Account Security

To access and use the Platform, you are required to register and create an account. However, we have the absolute discretion to refuse your registration and/or to terminate the same for any reason whatsoever at any time with or without notice. 

Upon registration: 

  1. You must provide us with accurate, complete and up to date registration information; and
  2. We are authorized to assume that any person using the Platform with your username and password is either you yourself or is authorized to act in your behalf.

You are responsible for safeguarding your username and password that you use to access the Platform and for any activities or actions under your password. You shall be liable for every order made under your login and as such, agree to indemnify us for all claims, losses, damages whatsoever arising from the actions of a person in connection with the access and use of the Platform using your login details.  

At any time, we may request you to update your username and/or password. We shall not be liable or responsible for any losses suffered by you arising out of or in connection with or by reason of such request or due to any invalidation in username or password, regardless of cause.

Products, Pricing, Content and Specifications

We do our best to provide you with an accurate description of the products featured on the Platform (collectively, the “Products”), but we cannot assure you that such description, color, information or other content available are accurate, complete, reliable, current or free from error. Some Product descriptions may include weight, measurements and other descriptions, but they are just approximate figures provided for your convenience only. We make all reasonable efforts to accurately display the attributes of the Products, including the available colors. However, the color you see in the Platform, catalogues and social media pages may differ from actual color, depending on your mobile device, computer system, monitor and/or other display features.

We may, at any time, change the price and other specifications of the Products.

Placing an Order

You may place your order by clicking the “Buy now” or “Add to my cart/bag” or another similar button, and proceeding to the checkout page.   By clicking the “Buy now” or “Add to my cart/bag” button or “Check out” or similar button, you are effectively submitting your offer to buy a particular Product, which we may accept or reject. You shall be responsible for ensuring the completeness and accuracy of the information provided for the order placed.

Restrictions, Limitations or Conditions of Purchase

We may, without prior notice, limit the quantities sold in the Platform, cancel any order at any time, and/or refuse service to any customer. We will notify you through the email address or contact number you provided for any cancellation or change status in your order. We may also require verification of information prior to the acceptance and/or shipment of any order.

Payment

All prices indicated in the Platform are in Philippine Peso.  Most major credit and debit cards, such as, Visa, MasterCard and JCB are accepted. When you pay using your credit or debit card, you will be redirected to another website owned and operated by an independent payment gateway service provider, which shall collect and process your financial information pursuant to its own terms and policies. We do not retain credit card information and credit card numbers are encrypted when transmitted over the internet.

The payment gateway service provider will confirm whether the payment is successful or unsuccessful.  Contact your credit/debit card provider for details if payment is unsuccessful. Payments not made within 20 minutes of clicking the “Check-Out” button will automatically expire and be considered closed.

If you fail to make any payment pursuant to the payment method selected or payment is cancelled for any reason whatsoever, we will cancel the order and suspend delivery of the Products until payment is made in full.

Invoicing

We will issue a physical sales invoice upon delivery or pick-up of the products purchased.

Shipping, Delivery and Store Pickup Limitations

When an order is placed in the Platform, you have the following options:

  • Delivery

We have engaged independent service providers to deliver the Products to the shipping address you have specified during checkout process. To avoid delay or cancellation of delivery, you have to ensure that you are compliant with the independent service provider’s shipping restrictions and its terms and conditions. Present the Order Confirmation email to receive delivery. If you will not be personally available to receive your delivery, please provide an authorization letter and a government-issued ID to an authorized representative for timely releasing of your order.

  • Store Pickup

Products purchased which are for store pickup are subject to store/branch’s pick-up guidelines and restrictions and can be collected from store/branch’s upon presentation of the Order Confirmation email as listed below:

    • Metro Manila: 4 working days after receipt of Order Confirmation email
    • Luzon Area: 8 working days after receipt of Order Confirmation email
    • Visayas & Mindanao Areas: 25 working days after receipt of Order Confirmation email

Delays may unfortunately occur due to high volume of orders, logistics limitations, geographic restrictions, inclement weather and other instances that are beyond our control. However, we will do our best to prepare your orders and have them ready for your pick up or deliver them the soonest we can.

Warranty and After Sales Service

Terms and conditions stated in the warranty card shall apply. Please always ask or check for Warranty Card, if available. Warranty is provided by the product’s manufacturer and distributor, not by the store.

For repair and after sales service, you may bring the item to 103 Mercedes Ave., Brgy. San Miguel, Pasig City.  You may also contact us at geappliances@cyaindustries.com.

 

Return Policy

Return and exchange of item due to manufacturing defect must be supported by proof of purchase.  Please contact us through our Customer Support and a Customer Service Representative will contact you. Terms and Conditions stated in the warranty card shall apply.

If item is accepted for return or exchange, it must be returned in original packaging material, complete with manual and accessories in good condition, together with proof of purchase.  If the original packaging, manual and accessories are no longer available, the original packaging, manual and accessories of the replacement unit will be retained by the store.

 

Termination of Account and Platform Services

We may suspend or terminate your account or your use of the Platform at any time, for any reason. We reserve the right to change, suspend, or discontinue all or any aspect of the Platform at any time, without prior notice. However, you are personally liable for any orders or charges that you incur prior to termination or suspension of your account and/or Platform services. 

Accuracy of Information

Our Platform may contain typographical errors or inaccuracies and may not be complete or current. As such, we may correct any errors, inaccuracies or omissions (including after an order has been submitted) and change or update information at any time without prior notice. Such errors, inaccuracies or omissions may relate to pricing and availability, and we may cancel or refuse to accept any order placed based on incorrect pricing or availability of information.

Intellectual Property

All information and content available in the Platform, including but not limited to, trademarks, logos, service marks, features, functions, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") are our property or the property of our parents, subsidiaries, affiliates, partners or licensors, and are protected by international laws, including laws governing copyrights and trademarks.  

Except as required under applicable law, neither the Content nor any portion of the Platform may be used, reproduced, duplicated, copied, sold, resold, accessed, or modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent. Nothing contained in the Platform grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Platform, without our written permission or such third party owner, as may be applicable.

Third Party Links

From time to time, the Platform may contain links to websites, applications, or online or digital sites or services that are not owned, operated or controlled by us or our affiliates, subsidiaries or partners. All such links are provided solely as a convenience to you and are not an endorsement by us, our parents, subsidiaries, our affiliates or our partners. If you use these links, you will leave the Platform and your use of the said links will be at your own risk. Neither we, nor any of our affiliates, subsidiaries or partners are responsible for any content, materials or other information located on or accessible from any other website, application, or online or digital site or service. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Platform, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions.

User Information

Other than Personal Data as defined under Republic Act No. 10173 (Data Privacy Act of 2012), which is subject to our Privacy Policy, any material, information, suggestions, idea, concept, know-how, technique, question, comment, feedback/review or other communication you transmit, upload, or post to or through the Platform in any manner ("User Communications") are and will be considered non-confidential and non-proprietary. We may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, deletion and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. However, we retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

Limitations on Liability

We, our parents, subsidiaries, affiliates or partners, or our/their respective directors, officers, employees, shareholders and agents will not be responsible or liable for any ordinary, direct, indirect, consequential, incidental, special, punitive or exemplary damages or any other losses or liabilities arising out of (a) the use or inability to use the Platform or any of its services, facilities, software, or information; (b) any decision made, action or inaction taken by any party in reliance upon the contents of the Platform; (c) business interruption; (d) delay/interruption in access to the Platform; (e) transmission blackout, data non-delivery, misdelivery, corruption, destruction or other modification; (f) loss or damages of any sort incurred as a result of accessing the third party links on the Platform; (g) computer viruses, system failures, malfunctions or any breach in connection with use of the Platform; (h) any information obtained from the Platform; (i) any delays, inaccuracies, errors in or omissions in the content of the Platform; (j) use of the Product; (k) delay in the delivery of the Product; and (l) breach by independent service providers. 

For the Product purchased, your sole remedy, if any, is with the manufacturer or supplier of the Product, in accordance with such manufacturer’s or supplier’s warranty, or to seek a return or refund for such Products in accordance with our Returns and Exchange Policy.

Force Majeure

We shall not be liable for any loss or damage that result from causes over which it does not have control or is beyond its control. Such causes include, but are not limited to (i) the failure of electronic or mechanical equipment or communication lines; (ii) bugs, errors, configuration problems or the incompatibility of computer hardware or software; (iii) the failure or unavailability of Internet access; (iv) unauthorized access, theft or operator error; (v) war, insurrection, riot, civil commotion, act of God, accident, fire, water damage, explosion, power interruption, strike or other stoppage of labor; (vi) any law, decree, regulation or order of any government or government body. We shall also not be responsible for any damage to your computer, software, or other property resulting in any way from the use of the Platform.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. 

Revisions to the Terms of Use

Our online services will continue to evolve to bring you new features and services and to implement technological advances. As a result, we may change these Terms from time to time without prior notice. Revised versions of these Terms will be posted on this page, together with an updated effective date. In some cases, we may also send an email or other communication notifying users of the changes. You should check this page periodically to see if there are any recent changes to these Terms. By downloading, installing, accessing or using any of our online services after we post any such changes, you agree to the updated Terms. Your continued use of any our services shall be deemed as acceptance of any of the revisions.

If you have any questions relating to the Platform, you may send a message to us via Contact Us page.

 

PRIVACY POLICY

CYA INDUSTRIES INC.,  (hereafter “GE Appliances”, or “us” or “we”) values you & your right to privacy and we are committed to protect the personal data we process and collect from you when you use GE Appliances’s online store (https://www.____.com). This privacy policy outlines our privacy practices and how we will use, handle and protect your personal and transactional data. As such, we encourage you to read these terms carefully. By visiting, browsing or using the GE Appliances PH website, by creating an account or by accessing the services we offer, you acknowledge that you have read and understood the Terms and Conditions for the website, including this Privacy Policy. You also confirm that you have voluntarily given your consent to the collection, use, sharing or processing of your personal data in accordance with the procedures and purposes stated in this privacy policy.

We reserve the right to amend or modify this Policy, as may be needed, to comply with the mandate of the Philippine Data Privacy Act of 2012 (R.A. 10173) and other relevant laws, rules and regulations. All changes or modifications on the Policy shall be posted at our website.

DEFINITION OF TERMS

In order to have a better understanding of this Policy, the following words shall be defined as follows:

  1. “GE Appliances PH” – shall refer to CYA Industries Inc.
  2. “Data Subject” - refers to an individual whose Personal or Sensitive Personal Information is collected, used, shared or otherwise processed
  3. “DPA Legislation” - shall refer to the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and such issuances related thereto
  4. “Process”, “Processes”, “Processing” or “Processed” shall have the meaning as defined by existing and future DPA Legislation
  5. “Personal Data” – any data, whether true or not, from which an individual person can be identified or ascertained; or from that data and other information which we may access to. It includes “personal information” and “sensitive personal information as defined by the DPA Legislation.
  6. “Website” - shall refer to the GE Appliances PH online store with web address (https://www.____.com) and its mobile applications, if any.

WHEN AND HOW DO WE COLLECT PERSONAL DATA FROM YOU

We may collect personal data from you in the following instances:

  • when you visit, browse, interact or use GE Appliances PH’s website, including its mobile applications, if any.
  • when you use our customer related services, such as but not limited to submitting inquiries or questions through the contact us page, sending an email or communications through the contact details provided through the website;
  • when you create a profile or register an account with us;
  • when you subscribe to our newsletter or marketing communications;
  • when you carry out transactions through the website such as purchasing products, submission of forms, submitting reviews and ratings for the website or for the purchased product/s.
  • you voluntarily submit personal data to us through the website or to through our authorized representative for any reason.

WHAT DO WE COLLECT FROM YOU

We collect the following personal data when you create an account or profile in the Website:

  • First name
  • Last name
  • Email address

The following information will be required from you when you purchase from the Website:

  • Email address
  • First name
  • Last name
  • Contact number
  • Delivery or Shipping Address
  • Billing Address, if different from shipping address
  • Loyalty or Rewards Card number, if applicable

When you opt to pay for your purchases using your credit card, you will be redirected to a website/platform owned or controlled by a payment gateway service provider. They may collect from you personal and financial data which they will use for their own purpose and in order to facilitate your online payment. The payment gateway service provider shall handle your personal and financial data pursuant to its terms, conditions and privacy policy. The payment gateway service provider may share certain masked data with us in order to confirm your payment:

  • Name of issuing bank
  • Name of cardholder
  • Last four digits of the credit card used
  • Amount involved

Upon your instructions, we may store the masked data shared by the payment gateway service provider. The masked data may be used to process your concerns such as request for refunds or complaints relating to the payments made through your credit or debit card.

We also collect certain information by automated or passive means using a variety of technologies, such as when you connect to the internet or browse using your computer, or when you view our website using your mobile phone. The information which we collect may include the following:

  • Internet Protocol (IP) address
  • computer/mobile device operating system
  • browser used

You must ensure that the personal data that you provide is accurate and up-to-date. You may update your personal data at any time by accessing your account in the website. GE Appliances PH and its service group shall not be held liable for any loss, damage, injury or claim arising from your failure to keep your personal data accurate and updated.

HOW WILL WE USE YOUR PERSONAL DATA

Your personal data may be used or processed for any or all of the following purposes:

  • To administer and maintain your account with us, including granting you access to our website
  • To render services to you, such as but not limited to, addressing your inquiries or concerns, processing your transactions with us
  • To provide you with you updates on our products and promotions
  • To monitor and enforce compliance with our Terms and Conditions
  • To notify you of service issues and/or unusual account actions, should any occur
  • To improve the layout and/or content of the pages of the website and customize them for users according to their interests and preferences
  • To communicate with you, if necessary
  • To maintain or improve the Website, including providing systems update/support as may be required
  • To conduct research, analysis, analytics and service-related activities aimed to improve our goods and/or services
  • To comply with applicable laws and our internal audit, financial and risk management procedures
  • To carry out legitimate business purposes

DATA SHARING

We may share or disclose your personal data to any of the following, in line with the purposes provided in this Privacy Policy:

  1. Our service group consisting of GE Appliances PH’s affiliates, directors, officers, employees, authorized personnel and consultants
  2. Accredited third-party service providers such as but not limited to technology partners, payment processors, payment gateway service providers, financial institutions you chose when paying for your purchase, logistics providers and courier services
  3. Administrators of loyalty or point earning/redemption programs, should you choose to utilize your membership card during your purchase
  4. Such other party you authorize us to disclose your personal data to

Access to your personal data by the above-named persons/entities is only for the purpose of carrying out the above-mentioned legitimate business purposes.  In certain circumstances, we may need to provide or disclose customer information to government authorities in order for us to comply with legal or regulatory requirements or, to obey court orders or, to aid criminal, civil or administrative investigations, among others.

CUSTOMER’S CONSENT

Your consent to the collection, use, storage, retention or otherwise processing of your personal data was obtained at the time of creation of your personal account or profile in the website or upon submission of your concern or inquiry.

By your continued use of our website and services, you reaffirm your consent to the use or processing of your personal data pursuant to the terms provided in this Privacy Policy.  You can withdraw or modify the scope of consent provided to us by contacting our Data Protection Officer in the contact details below. Please note however that should you opt to withdraw, modify or limit the scope of consent provided, we may not be able to provide you with the services which you require.

COLLECTION OF COOKIES/COMPUTER DATA

We or our authorized service providers may use cookies, web beacons, and other similar technologies for storing information in order to provide you with a better, faster, safer and personalized experience when you avail of our services and/or access the Website.

Cookies contain information about the web activities of the user.  This allows GE Appliances PH to understand more about your visit and help us enhance your experience. Cookies may also be used for authentication and storing website information or your preferences. You are free to accept or decline cookies by modifying your browser setting to decline cookies. However, should you choose to decline cookies, you may not be able to fully experience the features of the Website.

Web beacons are small graphic images that may be included on in our service and the Website. They allow us to count users who have viewed pages, the time spent on the pages, the items searched for, among others, through the use of the Website so that we can better understand your preference and interests.

VARIOUS COOKIES

  • Functional/Performance: These are cookies that our website needs in order to function and if they are not accepted by you, parts of the site will not be usable. Examples of where these cookies are used include: to allow you to sign in as a registered user, to store how many items are in your shopping bag and to check out securely. Without these cookies, our site will not work the way it should.
  • Preferences: These cookies allow our site to remember your preferences, helping you to customize your experience on our site. That way, when you return to our site and they provide you support when needed for a more relevant browsing experience.
  • Measurement and Analytics: These cookies tell us how users interact with the website content. The information is anonymized and aggregated for website analysis purposes. This helps us to improve the way our site works, for example, by ensuring that users find what they are looking for easily.
  • Ad Recommendation: These cookies are used to deliver advertising content which is relevant to you. The purpose is to provide you with customized ads based on your interest, search and browsing behavior.
  • Third Party Cookies: Third party cookies are set on our website. These aid in measurement, analytics and ad personalization purposes. Third parties may include Google Analytics, Facebook Pixel and the like. For more information, please go to the third-party website for more information.

MANAGING COOKIES

If you do not want to accept cookies from Website, you can change your browser settings so that cookies are not accepted. If you choose to do this, please be aware that the Website may no longer function as intended.

TURNING OFF COOKIES

Within your browser you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use i.e. third party cookies, or those from specific websites. Each browser’s website should contain instructions on how you can do this. We remind you that if you block cookies on our website, you may be unable to access certain areas of our website and certain functions and pages will not be accessible.

NO SPAM, SPYWARE, OR VIRUS

Please set and maintain your communication preferences so that we send communications to you in accordance with your preferences. You are not licensed or otherwise allowed to add other users to our mailing list (email or physical mail) without their express consent. You should not send any messages which contain spam, spyware or virus via the Website. If you would like to report any suspicious messages, please contact us at our email address below.

DATA STORAGE AND PROTECTION

GE Appliances PH has organizational, physical, technical, and security measures in place to keep your personal data secured and protected from unauthorized access, collection, use, disclosure, or similar privacy risks. These security measures include the following:

  • Limiting access to customer personal data to authorized personnel, employees and service providers of GE Appliances PH and its affiliates. Processing of customer data shall only be performed in line with the purposes disclosed in this privacy policy
  • Personal and other information collected via through the use of the website or other electronic methods are stored in a secure IT Infrastructure, while physical records of personal data, if any, are stored in a locked and secured place
  • Utilizing technology products to prevent unauthorized computer access
  • Securely destroying customer personal information when it is no longer needed for any legal or business purpose
  • Using industry standard encryption technology and regularly run vulnerability scans and other maintenance activities to ensure that customer information and the website are secured

We process your personal data within the Philippines Territory and thus, Philippine DPA Legislations shall be applicable to the processing of your personal data. While our website may be viewed in other jurisdictions, GE Appliances PH processes and fulfills your orders only within the Philippines. In the event that we need to process or store your personal data in foreign jurisdictions, GE Appliances PH will comply with the applicable cross border laws, rules and regulations.

RETENTION PERIOD

GE Appliances PH retains your personal data for as long as your account remains active or as long as you have not deleted your account in our Website. Your data will be deactivated from the website and will become inaccessible after we receive a written request from you to deactivate your account and/or to destroy your data. In some circumstances, such as but not limited to compliance to legal or regulatory obligations, court orders or processes, resolution of disputes, prevention of fraud or abuse, enforcement our terms and conditions or to meet our contractual obligations to third parties, we may hold on to your personal data for a period longer than what is stated in our general retention policy.

MINORS

GE Appliances PH shall not knowingly collect personal data of persons below the age of 18 years (“Minors”). Should it come to our attention that personal data of minors were provided to us without authority of their parents and/or legal guardians, such personal data or account shall be destroyed or deleted in a secured manner. Minors are advised not to provide any personal data to the Website. Please consult your parent/s or guardian/s before visiting the GE Appliances PH online store.

YOUR RIGHTS AS A DATA SUBJECT

As a data subject you have the right to be informed, to object, to access, to rectify, to erasure or blocking, to damages, to data portability and to complain in relation to your personal information under the Data Privacy Act of 2012. You may exercise these rights at any time following the proper procedures laid down in government issuances and regulations. We have included here contact information that can be used to voice clarifications and complaints relative to your personal information.